Terms of Service

Last updated: January 13, 2026

1. Agreement to Terms

By accessing or using Heilo.io ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Heilo.io is an AI-powered voice secretary service that:

  • Answers incoming calls on your behalf
  • Records and transcribes voicemail messages
  • Uses AI to analyze and score leads
  • Organizes call data for your review

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal purposes
  • Violate any applicable laws or regulations
  • Impersonate any person or entity
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to any part of the Service

5. Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. You may cancel your subscription at any time through your account settings. Refunds are provided at our discretion and in accordance with applicable laws.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Heilo.io and are protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

In no event shall Heilo.io be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or other intangible losses.

8. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about these Terms, please contact us at legal@heilo.io

Heilo.io - AI Voice Secretary for Small Business