Call assistant
Call assistant for sales teams — sales call recording and analysis
A dedicated business number where every sales call is recorded, transcribed and turned into concrete agreements — ready to land in your CRM.
It listens, records and takes notes — it never talks for you. Your customer always talks to a human.
How it works
From the first ring to a CRM note — automatically
No app to install, no habits to change. All it takes is a Heilo number.
A dedicated business number
Your team gets a business number. Customers call it, and reps answer on their own phones — just like before.
Every call recorded
Calls are recorded automatically, always with a recording notice. Missed calls are caught by business voicemail.
Transcript and agreements in 30 seconds
Heilo transcribes the call and extracts what matters: deadlines, amounts, promises and next steps.
Everything in your CRM
Transcripts, summaries and tasks flow into the CRM you already use — via API, webhooks, Zapier or Make.
Who it's for
Built for teams that live on the phone
Sales leaders see the whole picture, reps save time, and knowledge stays in the company.
Head of sales
Hear every team call without sitting next to anyone. See who keeps the standard and who needs coaching — based on facts, not second-hand reports.
Sales rep
Notes write themselves. After each call you get the transcript, the agreements and proposed tasks — no after-hours reporting.
The whole team
Calls don't leave with people. New reps learn from real conversations, and the customer's history is always at hand.
Call dynamics — coaching based on facts
Every call gets a picture of how it went — not just what it was about.
Interaction type
A partner conversation, a monologue or an argument? Heilo recognises the character of the call — including disputes and tension.
Speaking balance
Who talked more — the rep or the customer? The talk-listen balance, visible on every call.
Interruptions
Who cuts in on whom, and how often — a ready starting point for a coaching conversation.
Tone and politeness
Conversation culture under control — from hello to goodbye.
Heilo Studio
Call-quality analysis on your own rules: what works for you and what doesn't — catching arguments, interruptions and inappropriate behaviour with criteria you define yourself.
Fair play: recording always with consent, coaching always fair to the team.
Integrations
Agreements land where you work
Heilo doesn't replace your CRM — it feeds it with every call.
Open API
Full access to calls, transcripts and agreements over a REST API — with keys for your organisation.
Webhooks
Signed webhooks after every call — build your own automation in minutes.
Zapier
No-code scenarios: a call becomes a CRM card, a spreadsheet row or a message on your team channel.
Make
Advanced no-code scenarios for teams that automate more.
A business number without the wait
Company verification is an operator requirement — it protects your number and your customers.
GDPR
GDPR-compliant recording from the very first call
Recording notice
Every caller hears a recording notice before the conversation starts — consent is collected automatically.
Retention control
You decide how long Heilo keeps recordings and transcripts.
Controlled access
Recordings and notes are visible only to authorised people in your organisation.
Frequently asked questions
Every sales call taken care of
Create an account and test the call assistant on your team's real conversations.
Start for freeReps calling from private phones?
Start with invite-to-record — recording on invitation that works with any phone, with no number change required.
See invite-to-record