Heilo Line and Heilo Select
Business phone call recording
Record calls on a business number or only selected ones. Results are in the dashboard.Record calls on a business number, or selected calls from your own number. The recording, transcript and summary wait in the dashboard.
Line PLN 399 · Select PLN 99net per number per month
Line requires company verification. Select requires conference calling.
Heilo Line
Calls on a business number, inbound and outbound
Heilo Select
Selected calls from your current number
Which way of recording calls fits your work?
- If you call from the regular Phone app (SIM card), the call doesn't go through Line.
- Prices are net, per number per month. VAT is added at checkout.
What you get after the call
After a call through Heilo Line, the recording, transcript, summary, analysis and suggested tasks are waiting for you, and the conversation coach suggests what to improve.
With Heilo Select you get the recording, transcript and summary of the part of the call you added Heilo to.
The results reach your CRM, for example Pipedrive or HubSpot, once you set up an integration through Zapier, Make, the API or webhooks.
Recording customer calls in a sales team
- Every rep who answers and calls through Heilo needs their own Heilo Line number.
- The customer sees the business number, and outbound calls start in the dashboard, to +48 numbers only.
- Accounts have roles, and only authorised people in your company see recordings.
Cost for a team
- Heilo LinePLN 399 net per month per number
- Heilo SelectPLN 99 net per month per number
- Heilo VoicemailPLN 49 net per month per number
Example: 5 reps on Heilo Line is PLN 1,995 net per month.
Before you start recording calls
Tell the other party that the call is being recorded.
A notice alone isn't consent. Set your rules according to the law and your company's policy.
We delete recordings after 365 days; the transcript stays.
Frequently asked questions
Can I keep my own number?
Yes, choose Heilo Select. You keep your number and add Heilo to selected calls through a conference call. Your phone, plan and carrier must support conference calling. Heilo Line gives each rep a separate business number.
Will Heilo record a call from the Phone app or from WhatsApp?
Simply calling from the regular Phone app (SIM card) doesn't turn recording on: that call doesn't go through the Line number. Heilo does not record WhatsApp calls. You can record an ordinary phone call with Select if you add Heilo through a conference call and your phone, plan and carrier support it.
Do I have to tell the other party that the call is being recorded?
Tell them before you start recording the call. In Line, you set the recording notice for the other party in the number's settings, but a notice alone isn't consent. In Select, you inform the other party yourself and obtain the required consent before you add Heilo to the call. Set your call recording rules according to the law and your company's policy. Before the first outbound call, every user confirms the call recording rules.
Where do the recordings go?
The recording, transcript and summary are in the Heilo dashboard. They reach your CRM only after you configure an integration through the API, webhooks, Zapier or Make. A Heilo account alone doesn't set one up. We delete recordings after 365 days; the transcript stays.
How much does call recording cost?
Line costs PLN 399 and Select PLN 99 net per month per number. VAT is added at checkout. The full price list is on the home page.
Does Heilo talk to the customer?
No. You or someone on your team talks to the customer. Heilo listens, records and takes notes.
Is it mostly missed calls you care about? Learn about Heilo Voicemail