Call recording on invitation

No. Heilo joins the call, listens quietly, records and takes notes. You talk to the customer yourself.

You do. The automatic recording notice that comes with Heilo Line doesn't cover Select, so you inform the other party before Heilo joins and obtain the required consent. Informing someone is not yet consent, so set your call recording rules according to the law and your company's policy.

It depends on more than the phone. Select requires conference (three-way) calling on your phone, in your plan and at your carrier. Test it with ordinary calls: call someone, add a second call and try to merge them. If you can't, ask your carrier about conference calling on your plan.

Yes, if your operator and plan support conference calls. On an iPhone you add Heilo the same way as on Android. The guide covers other ways to record calls on an iPhone.

Only what happens after Heilo joins the call. The part of the call before that is not recorded. Once processed, you have the recording, transcript and summary in the dashboard. We delete recordings after 365 days; the transcript stays.

The notes are in the Heilo dashboard. They reach your own CRM only after you configure an integration: through the API, webhooks, Zapier or Make. A Heilo account alone doesn't start an integration, so you set it up separately. You'll find a guide in the documentation.

With Select you keep your own number and add Heilo to selected calls. Line is a +48 business number for a sales rep: you answer on the phone set in the dashboard, call from the dashboard, and Heilo records the calls handled through that number. Line costs PLN 399 net per month per number, Select PLN 99. VAT is added at checkout.