Heilo vs Vonage: comparison for sales teams

In short: Vonage Business Communications is cloud telephony for the whole company: extensions, a voice menu (IVR), call queues and calling apps, billed per user. Heilo is not a phone system: with Heilo Line, each rep gets their own +48 company number, calls through it are recorded automatically, and the transcript, summary and tasks can reach your CRM. The choice depends on whether you need call routing across the company or notes from your reps' calls.

This comparison was written by the Heilo team from our own product and Vonage's public pages (checked 19 October 2026). We compare what each system is for, the billing unit and net price, call recording, notes after the call, CRM integration, and what each one lacks.

The Decision You're Facing

You lead a team of reps who call customers every day. You are choosing between telephony for the whole company (Vonage) and a number for each rep whose calls become notes (Heilo). Start by asking which problem is real for you: calls that do not reach the right person, or agreements from calls that never reach the CRM. A phone system solves the first, a number with call recording solves the second.

What Vonage Offers

The facts below come from Vonage's UK pages (checked 19 October 2026). Vonage Business Communications (VBC) includes:

• Apps and admin portal. The VBC Desktop and VBC Mobile apps cover calling, chat and meetings, and the admin portal manages users, extensions and phone numbers.
• Voice menu, queues and call groups. The call handling page describes a voice menu (IVR, virtual receptionist), a call queue and call groups that ring several extensions at the same time. Vonage itself states that Business Communications is not a contact centre solution.
• Video meetings. Vonage Meetings lets you schedule video meetings, including ones with dial-in numbers.
• CRM integrations. The price list lists CRM integration from the Core plan, and the Salesforce app offers click-to-dial and automated call logging.
• Call recording. A separate Marketplace app, VBC Company Call Recording, records inbound and outbound calls for all users or only selected ones. The page states 500 hours of storage and does not show a price.
• Max plan. According to the price list, it adds the VBC Mobile Connect eSIM and a business mobile number.

On Vonage's UK price list (checked 19 October 2026) the plans cost Express £10, Core £15 and Max £25 per user per month, excluding VAT. We quote the amounts in the currency of the price list and do not convert them. Ask Vonage for an offer for a company in your country.

What Heilo Offers

Heilo is not a phone system. It listens, records and summarises calls, and passes the results to the system your team works in. For a sales team, the plan to compare is Heilo Line:

• Each rep gets their own +48 company number, and Heilo connects incoming calls to the phone named in the dashboard.
• You start an outbound call in the dashboard with “Call via Heilo”, and the customer sees the company number.
• Every call through this number is recorded automatically. After the call you get a transcript, a summary, suggested tasks and notes from the call coach on what went well and what to improve.
• In “Planned” you set up your next calls, and while dialling you see the note, the customer description and the last three calls.
• Once you set up an integration, the results reach your CRM through the API, signed webhooks, Zapier or Make (how it works). Heilo has no ready-made apps for specific CRMs, and a company without a CRM can work in Heilo's Contacts, Projects and Tasks.

Heilo Line is billed per number per month, and each rep needs their own number. Heilo Line includes 6 hours of recorded calls per number in each billing period; each extra hour is billed per minute at the rate on the pricing page and added to the next invoice. The number is set up after company verification: you choose it, and Heilo orders it from the carrier, so activation time depends on verification and the carrier. Plans and prices are on the pricing page, and the team plan is described on the call assistant page.

Heilo Line is a Polish +48 number and dials +48 numbers only, so it suits teams that call customers in Poland. The two cheaper plans cover fewer calls. With Heilo Select you keep your current number and add Heilo to a chosen call if your phone and carrier support conference calls; Heilo records from the moment it joins. Heilo Voicemail saves messages after missed calls through carrier forwarding.

What Heilo does not have:

• One number rings one phone. There is no call queue, voice menu (IVR) or extensions.
• You start outbound calls in the Heilo dashboard, to +48 numbers only.
• A call you dial in the regular Phone app does not go through Heilo, so it is not recorded.
• Heilo has no video meetings or team chat, and it never talks to the caller.

By default, a new number plays a recording notice to the other person; you can change the notice mode in the number's settings. Our guide Recording customer calls explains how callers are informed. If you need queues and IVR together with a CRM, read what a phone system with CRM integration is.

Head-to-Head Comparison

The Vonage data comes from Vonage's own UK pages, checked on 19 October 2026; the links are in the “What Vonage Offers” section.

What a Five-Rep Team Pays

An example for a team of five reps, based on prices checked on 19 October 2026:

• Vonage: 5 × £10 to £25 per user per month, which is £50 to £125 a month excluding VAT on the UK price list. The call recording app comes on top, and its page does not show a price.
• Heilo: five Heilo Line numbers, billed per number per month, with recording, transcript, summary, tasks and the call coach included; current prices are on the pricing page.

These amounts buy different things. Vonage prices telephony for every user, and Heilo prices a number whose calls become notes. If your team only needs to call and route calls, Heilo will not be the cheaper phone system. If you need notes from every call in your CRM, compare the Heilo price with the time your reps spend writing them today.

Where Vonage Wins

Vonage fits better when:

• You need a voice menu, queues and call groups so that a customer reaches the right person or department.
• The whole company, including the office and customer service, should work in one system with extensions.
• You want telephony and video meetings from one provider.
• Your reps call customers outside Poland, because Heilo Line is a Polish +48 number and dials +48 numbers only.
• Your team works in Salesforce and you want click-to-dial and automatic call logging in that CRM.
• Your reps need a company mobile number on an eSIM as part of the phone system (Max plan).

Where Heilo Wins

Heilo fits better when:

• Your reps talk to customers in Poland, and you want every call through the company number recorded without anyone remembering a button.
• After the call you need a transcript, a summary, suggested tasks and call coach notes, not just a recording file.
• Agreements should reach your CRM through the API, webhooks, Zapier or Make. The guide from call recording to CRM shows the steps.
• Each rep answers on their own number, so IVR, queues and extensions are not needed.
• You want to plan the next calls in “Planned” and see the note and customer history before you dial.

How this works when you call customers is described in the guide on how to record outbound calls.

Can You Use Both?

Yes, if each system has its own job. Vonage can run the office lines, IVR, queues and meetings, while reps get Heilo Line numbers for customer calls, which Heilo turns into notes and sends to the CRM. A rep who wants to keep their current number can use Heilo Select and add Heilo to a chosen call, as long as their phone and carrier support conference calls. Decide in advance which number the customer should see, so they do not call the switchboard one time and the rep's number the next.

How to Compare Both in Practice

1. Call the company number and check where the call lands.
2. Call a customer from the dashboard or the app and check which number the recipient sees.
3. Run a test call with a colleague: give a name, an amount, a date and a change to the agreement.
4. Compare the note with what was actually said.
5. Check whether the agreements reached the right contact in the CRM.

Heilo Line is set up after company verification; activation time depends on verification and the carrier, so we do not promise a fixed date. Ask Vonage about rollout time and contract terms.

Summary

Vonage is telephony for the whole company: IVR, queues, extensions and meetings, billed per user. Heilo gives a rep a number whose calls become a transcript, summary, tasks and call coach notes, sent to your CRM. Choose Vonage when the problem is routing calls, and Heilo Line when the problem is what happens to agreements after the call.

We compare Microsoft's offer in a similar way in Heilo vs Microsoft Teams.

FAQ

Does Heilo replace Vonage?

Not as a phone system. Heilo has no IVR, queues, extensions or video meetings. It replaces manual notes from your reps' calls: it records calls through a Heilo Line number and prepares a transcript, a summary and tasks from them.

I already pay for Vonage. Should I add Heilo?

Yes, if you miss notes from your reps' calls in the CRM. Vonage can keep running the office while reps call customers through Heilo Line numbers. Each of them needs their own number.

Can I keep my current company number with Heilo?

Heilo Line is a new +48 number that Heilo orders after company verification. If you want to keep your current number, choose Heilo Select and add Heilo to chosen calls, or Heilo Voicemail and forward missed calls to Heilo.

Does Heilo answer calls for my reps?

No. Heilo never talks to the caller. The rep talks to the customer, and Heilo listens, records the call and prepares notes.