How to forward calls on Android?

See also: How Heilo uses this forwarding? | Looking for iPhone version?

TL;DR: You can set up call forwarding on Android in: Phone → ⋮ → Settings → Call forwarding → Voice calls. Alternatively, type the code **21*destination_number# on the keypad. Works in all networks.

Hi! If you are looking for a way to make your phone forward calls to another number, you've come to the right place. Without further ado – I'll show you how to do it quickly and painlessly.

Most Android phones (Samsung, Xiaomi, Motorola, etc.) have this function in a similar place.

1. Open the Phone app (the green handset you use to call).
2. Look for three dots in the top right corner of the screen and tap them.
3. Select Settings.
4. Now look for Calling accounts or More settings / Call settings. Sometimes it's hidden deeper, e.g., in the "Operator settings" section.
5. Tap Call forwarding.
6. Select Voice calls.
7. You will see several options:
   • Always forward: All calls go immediately to another number.
   • When busy: Forwards when you are currently talking to someone.
   • When unanswered: Forwards when you don't pick up the phone for a certain time.
   • When unreachable: Forwards when you have no signal or turn off the phone.
8. Select what interests you, enter the destination number and confirm (often the Enable or Update button).

Universal Method (USSD (special codes typed on the phone keypad) Codes) – for every operator

If you can't find these options in the menu, you can use "secret" codes that you type on the keypad, just like calling a friend. This works in almost all networks worldwide.

The most important code is for unconditional forwarding (i.e., every call immediately goes to another number):

1. Open the dialer.
2. Type: **21*destination_number# (e.g. **21*123456789#).
3. Press "call" (green handset).
4. You should see a message that forwarding has been enabled.

To disable it, type the code: ##21# and press the green handset.

There are also other options:

• When busy: Enable: ** 67 * number# | Disable: ##67#
• When unanswered: Enable: ** 61 * number# | Disable: ##61#
• When unreachable: Enable: ** 62 * number# | Disable: ##62#

FAQ – Frequently Asked Questions

Does forwarding work in all networks?

Yes, USSD codes (**21*, **61*, **62*, **67*) work with most operators. The option in Android settings also works regardless of the operator.

Do I have to pay for forwarding?

It depends on your operator and tariff plan. Usually, the fee for a forwarded call is the same as for a call made to that number. Check your operator's price list.

How to check if forwarding is active?

Type *#21# on the keyboard and press the green handset — you will see the status of unconditional forwarding. For other types: *#61# (no answer), *#62# (out of reach), *#67# (busy).

Summary

Call forwarding on Android is a simple operation that you can do in 2 minutes — either through phone settings or universal USSD codes. If you run a business and need professional handling of missed calls, check out Heilo.io — an intelligent assistant that will answer calls for you.

• Heilo.io